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Cancel your subscription

How to cancel at the end of your billing period, and how to change your mind.

Updated 24 Oct 2026

You can cancel at any time in Settings → Billing: select Cancel subscription, then Cancel at period end. Your plan stays on until the end of the period you have paid for, and then stops.

Cancel

  1. Open Settings → Billing.
  2. In the Manage card, select Cancel subscription.
  3. Choose an answer under Why are you cancelling? and, if you like, add a note in Anything we should know? (optional).
  4. Select Cancel at period end.

If you change your mind before confirming, select Keep my plan.

What happens next

  • Everything keeps working until the end of the period you have paid for. The Subscription card shows the date your plan ends.
  • You are not charged again.
  • Part-months are not refunded.
  • Cancelling does not touch your orders, conversations or records.

Changed your mind?

Until the end date, you can withdraw the cancellation: open Settings → Billing and select Keep my subscription. Your plan carries on as normal.

After the end date, the subscription cannot be restarted. Choose a plan and pay again from Billing to start a new one.