Human handoff
How conversations move to your team, and how your team takes them over.
3 articles
- How handoffs workWhen the assistant passes a customer to your team, what your team sees, and where handoffs appear.
- Accept and reply to a handoffTake over a conversation, reply to the customer, then complete it or return it to the assistant.
- Set up human supportTurn handover on, choose how conversations are shared out, and make sure your team shows as available.